Did you know that ADA Accessibility Guidelines (ADAAG) protect your right to access sales and service counters in public establishments?
In the United States, over a quarter of the population has some form of disability, making the inclusion of accessible design features in public spaces essential. The Americans with Disabilities Act (ADA) is a civil rights law that, since its enactment in 1990 and subsequent revision in 2010, has applied to virtually all businesses, including online platforms.
Accessibility Standards for Counters
Sales and service counters must meet specific requirements to ensure accessibility for individuals who use wheelchairs. For example:
An accessible counter must have a section measuring 28 to 36 inches (71 to 91 cm) in height.
The length of this section should be at least 36 inches (91 cm) for a parallel approach or 30 inches (76 cm) for a frontal approach.
There must also be clear knee space and a maneuvering area large enough for a wheelchair to turn freely.
Have You Encountered Non-Compliant Counters?
If you have faced situations where these requirements were not met, you are not alone. Claims under the ADA have been increasing, as individuals push back against violations of their rights. Don’t let discrimination continue to impact your access. Filing a complaint is free of charge and can make a meaningful difference not just for you but for others in similar situations.
Join the Movement for Accessibility
We are committed to supporting people with disabilities. Contact us to report businesses or establishments that fail to comply with the ADA and ADAAG due to excessively high counters. Together, we can empower our community and promote positive changes in accessibility!
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